We are always made aware of when our houses will be serviced and is something changes, your person calls to let us now about the reschedule. I have used Northwest since 1982 & have never had any problems with bugs, ants, or other pest problems UNTIL I rented one of our houses, and that was not your fault. I allowed renters--who I thought were dependable friends who would take care--but was I wrong!!!! Your pest coverage is unbelievably good and after three different losers being renters, hopefully, now there should be fewer problems as currently I have a great niece & her hubby in the large house. They do have animals in the house, but they are responsible for any damage they cause so we should not have bugs or fleas in the house ever again! I have told several of our neighbors about your work and hopefully you can get other customers in this area.
We have been customers for nearly 10 years. The technicians are always courteous and professional. Travis always communicates with us as to his arrival time, and listens to and responds to our concerns. The office staff is very friendly and accommodating when we need to reschedule an appointment. We are very happy with the service and would definitely recommend Northwest to others.
The fact that the technician will call to let you know he's on the way which allows me to address any specific issues with him. Tony is my technician and he's the BEST!!!!!
My service technician is the best. He's thorough, on time, and very customer-focused. He always greets you with a smile and is also very responsive if you have a problem in between quarterly services. A mouse was caught in one of my sticky traps and he quickly worked me into his schedule, disposed of the mouse, and put down a fresh sticky trap.
The office staff is also friendly and makes scheduling very easy.
Demetrius was very thorough. Notified us when he was coming for the service and notified us when he was providing the service so we knew he was on the property.
Followed up at the end of the appointment with verbal and written summary of what he did.
Replaced numerous termite baits as they were broken. Do not recall the last time baits were replaced because of damage.
Have not had such a friendly or conscientious technician.