Great customer service! The repair team did a great job communicating and went above and beyond to repair my son's e-bike. Highly recommend purchasing your next bike purchase from Trek!
There are good bike shops, and then there is the Granger Trek Store.
From the minute you walk in and get greeted by the sweetest, most beautiful store dog, you know you’re in great hands. The entire team consistently exceeds expectations across every department—going above, beyond, and way past that for every customer.
Their sales expertise is unmatched, their service technicians work absolute magic, and no matter how small or detailed your questions are, they always make you feel like a priority. They aren't just selling and servicing bikes; they're building a world-class community right here in Granger.
An absolute 10 out of 10 establishment—huge thanks to the whole Granger Trek team for setting the gold standard!
Bike people are the best—they’re down-to-earth, eager to help, and they understand that life is meant to be lived with gusto. But the people at Trek in Heritage Square stand apart from even the best of bicyclists. Love this store, love the vibe, love the dog, the kindness and the quick service to someone like me who, year after year, repairs her beloved blue bike.
I needed a bike tire replaced before an event the next day. The employee welcomed me in to the store, even though it was 7 minutes before closing. He said it wasn’t too late to purchase a tire, then offered to install it. The employee stayed 15 minutes after closing to get my tire installed. I truly appreciated the great service and helpful attitude!
I took a road bike in to have a broken shifter fixed. They were able to fix the shifter saving me around $300. Did some other minor work while I had it in and got it back to me in a few days. Great service, will definitely be a return customer.