James and the other team member in bike repair were extremely professional, kind, and helpful. I have bought numerous bikes and bike parts at your store and I will continue to purchase them because of this service. I also always find your sales people very helpful and kind. You run a very good store and I appreciate it.
Absolutely loved the service provided by TREK on my bike. It’s always reliable, the people are high approachable and very knowledgeable on the items needed. Will always recommend this service to anyone.
I bought an $8500 bike. The store is chill. They give you the feeling they care about selling and servicing bikes. Sometimes a bike shop feels intimidating...but this place is welcoming. The biggest thing is they let me take the bike on a demo ride for 50 miles (my normal group ride). That is what SOLD me on the bike. It was a really big purchase for me and they made it less stressful.
The entire staff were extremely friendly, welcoming from when we first walked in the door and very helpful with our bike rental and route planning. Definitely recommended, we'll be back next time we're in Austin!
This is the second time I rent a bike and both times it has been ready ahead of time, letting me pick it up early with no extra charge shows how they go above and beyond for the customers
I am so impressed with your service team, especially Geo Vasquez. He correctly and efficiently diagnosed the issue with my ebike and made changes (that should have been done from the shop who sold me the bike) to prevent it from re-occurring. His communication to me was also 10/10. Best of all, I've been back on my bike in this fabulous weather.
My other experiences bike shops troubleshooting the electronics of an ebike have ranged from ok to TERRIBLE.
I would not hesitate to recommend your shop for anybody's ebike needs.
Your fan,
[FIRST NAME REMOVED]