Staff is always courteous, professional, and knowledgeable! Repairs are always done on a timely basis - they meet expectations even when they are backed up with repair work.
The staff quickly got our daughter's bike going again after the brake had malfunctioned. We felt like the pricing was fair and service was quick. Thanks!
Outstanding service as always at Trek Bicycle Arlington South!
I brought my bike in yesterday because the rear wheel was wobbling. Justin took the time to inspect it thoroughly and quickly identified the root cause—a misaligned rear fork.
He expertly adjusted and fixed the issue on the spot, and to my surprise, took care of it at no charge as a courtesy to a loyal customer.
Justin’s professionalism, technical expertise, and genuine care for cyclists are the reasons I keep coming back. Truly top-tier customer service!
GO TREK! GO BIKING!
I called about my bike brakes and was told to bring in. I showed up next day and got right in; only took 20 mins and pricing very reasonable. Will definitely use them in the future.
As a novice rider, I found the staff incredibly welcoming and helpful. Answered my questions, treated me as a friend, and made recommendations to fit my needs. Highly recommend this place for anyone looking for parts or service.
The availability of services, bikes and accessories! I appreciate the professionalism and willing to work with me when I needed more time to pay for my wheel that needed to be fixed.
I like the service I get when I come into your store. Bianca is very friendly and helpful, and your techs are also willing to take time to make recommendations and offer advice