I have total confidence in the team, when I need repairs and servicing or if I want a new bike. I have bought three from the cycle centre and have never regretted my choice
Everyone there is really friendly and helpful and they go the extra mile, their training is first rate, I will definitely be going back there and would recommend them to anyone.
The team at service at Cycle Centre are incredibly friendly and helpful, and they genuinely make you feel like a valued customer. Their knowledge and experience are second to none, with years of expertise that really shine through. Nothing is ever too much trouble, and the customer service is excellent. I would highly recommend this shop to anyone!
What a pleasure to visit this shop! Communication about my order has been fabulous.
Staff in shop super helpful, knowledgable, respectful and accommodating of requests for slight changes to standard order.
Highly recommend this shop! Only problem is I'm in Edinburgh and cycle centre is in Newcastle. Having collected my bike though I feel they will be ready to offer advice over the phone should that be needed ( not needed so far)!
I found Rob to be extremely helpful, knowledgeable and patient with my enquiries about a new e-bike. He made the process of choosing one much easier. Your telephone support through Ellie was also very helpful and efficient.
I thought that the service was excellent. I bought a new Brompton bike and the store set it up tubeless and changed the crank set for me, this was all done within 2 hours. Also the person who served me was very helpful and knowledgeable. He spent time making sure I could fold and unfold the bike before leaving. I will use the store again for sure.
Staff was amazing, so helpful and friendly. I didn't just feel like a customer; they even allowed my elderly mom to sit down. I would highly recommend the store
I was looking for a folding bike to fit into the front bonnet of my Porsche. I popped into the Cycle Centre and received an excellent level of service. Everything was explained in detail, I was able to both try riding the demonstration version of the Brompton and also try and fit it into my car. My bike was ordered, the was a problem with Brompton dealership supply chain but the Cycle Centre was able to obtain exactly what I wanted albeit a different colour. I'm very pleased and would highly recommend the Cycle Centre.