Website was easy to use. I appreciate the visible discount code while ordering. Joe called me to express concern that the grommets would be on some of the wording and gave me the opportunity to fix the image and re-send. It was ready for shipping so quickly!
Excellent Customer Service and Attention to Detail!
I recently ordered a memorial banner to honor my grandmother, and I couldn't be more pleased with the customer service I've received.
I decided to pay extra for the additional artwork verification service, and I'm extremely glad I did! During the review process, it was brought to my attention that I had accidentally left my grandmother's name off the banner. Without that extra verification, I might not have caught such an important mistake until it was too late.
This banner holds tremendous sentimental value to my family, and having her name included was absolutely essential. I truly appreciate the attention to detail, professionalism, and care demonstrated throughout the process.
Although I'm still awaiting delivery of the finished banner, my experience so far has been outstanding. I highly recommend the additional verification service. It was money well spent and gave me tremendous peace of mind.
Thank you for helping make such an important tribute to my grandmother even more special!
With one exception (see below) the ordering process was simple and staff was very friendly. I received a response immediately after submitting my order and received a proof in my email the next morning. Very timely!
The template made the process much easier however, the text box kept disappearing when I tried to enter it into the template. I had to redo each text box several times with before they would take, which was a little frustrating.
This is the second banner I have ordered from this company and have been very pleased with the results thus far.