From my first time in, customer service was great. He listened to what I was looking for and took his time. Not rushing me. Gave me a quote and offered financing. Even explained how the financing works.
When I came back another associate helped me and same experience. This time, I did buy a bike. When I came back to pick it up, I wanted a few extras for the bike. They were able to get it all on while I waited. They made me feel like I was family
I had a great experience at Trek Bicycle San Diego Kearny Mesa thanks to Axel! As soon as I walked in, I was immediately acknowledged and he got right to work looking at my bike issues. Axel was incredibly thorough and took the time to explain how to properly care for my wheels, especially how to check and maintain the right tire inflation. I left feeling much more confident about taking care of my bike on my own.
Axel truly went above and beyond with his service, and it's clear he cares about his customers. I'll definitely be coming back. Thank you, Axel!
A fantastic technical support experience. I had a problem with my bike at the worst time possible, two days before leaving the country on a biking trip. The Kearny Mesa team heard my concern, immediately performed an inspection, had a correct diagnosis, and had the bike repaired and returned to me 4 hours later. The bike performed great during my cycling event.
This is the second time the Kearny Mesa store has exceeded my service expectations and I'm recommending the store to all my cycling friends. The Trek team has certainly earned my trust.