Really happy with the purchase experience
Got a Roscoe 7 . First bike purchase and had questions on what model to get. Crew was able to explain everything. And set up the bike to my needs
Trek Bicycle Shop North County has fantastic customer service. They go the extra mile to help the customer. Their work was done fast and I have had no issues since my repairs.
The Trek mechanics are skilled and prompt at getting the work done. I appreciate that they give me options when I have a problem and definitely don't try to "sell" me things I don't really need. Phone communication is sometimes a challenge as there definitely is not a good system for taking messages, but the mechanics are great!
Service Manager Chelsea Wolfe at Trek, San Marcos, CA diagnosed my 1 X 12 SRAM GX drivetrain issues, replaced a faulty master link, and tuned it to sweet perfection, after another mechanic failed.
Thanks, Chelsea!
September 2026
Chelsea Wolfe, Has great customer service in her heart. additionally she was very helpful, knowledgeable, Kind, Supportive, Experienced, Spoke Clearly and Understandably.
She related well to us as a concerned helpfully human being!
Your show room is well stocked with a variety of products. Or Chelsea would find it on the internet and order it and install it!
This note is not from a friend or relative! We have been Customer Service for more than 35 years and know good people when we meet them!!
Let her help to run the store and you will do even better business!
Thank You
Sincerely,
The Trek team at the San Marcos location is the best in the business. Have helped me get back on the trail multiple times. Knowledgeable and honest. Solved many issues without recommending unnecessary service. Trust them with all my mtb needs and you should too!