The staff are very helpful. It was my first visit to the store to have my bike serviced. Sofia did an outstanding job with assisting me with my bike, checking me in for service, and keeping me informed. I was surprised that my bike was completely serviced that same day! I will return here the next time I might need bike service!
Trek is a very dependable brand that I always can rely on. Customer service is great. Tom helped me out. I was very happy five stars and 10 out of 10 thank you.
Trek South Bay is my go to shop. Since I came in with my first repair, that they fixed on the spot, they have provided excellent service. In most cases like yesterday they address and fixed the issue while I waited. I have a Specialized, so the make of your bike doesn't matter.
I like the quality of the bikes made by Trek. I asked for help on loosening my hub on my rim so I could replace a spoke and gentleman used a tool to loosen it. He helped because they didnt have the tool on the rack for sale as it was out of stock.