Trek is a very dependable brand that I always can rely on. Customer service is great. Tom helped me out. I was very happy five stars and 10 out of 10 thank you.
Trek South Bay is my go to shop. Since I came in with my first repair, that they fixed on the spot, they have provided excellent service. In most cases like yesterday they address and fixed the issue while I waited. I have a Specialized, so the make of your bike doesn't matter.
I like the quality of the bikes made by Trek. I asked for help on loosening my hub on my rim so I could replace a spoke and gentleman used a tool to loosen it. He helped because they didnt have the tool on the rack for sale as it was out of stock.
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Great experience at Trek! I’ve brought in two of my sons’ bikes for flat tires, and both times they were taken care of quickly and professionally.
Big shoutout to Jake, who was able to fix the latest flat in less than five minutes — very impressive! Excellent service and a super helpful team.
Thank you so much!
I brought two sport wheelchair wheels to the store for repairs. Misael did a great job, quickly and correctly diagnosing the problem and efficiently fixing the wheels on the spot at minimal cost. He was very friendly and helpful, and I appreciated his great customer service!