Excellent customer service, very knowledgeable, helped me find the perfect bike and I left feeling confident in my purchase and what to expect for maintenance and bike care. Wonderful experience and would definitely buy my next bike from them!
Quality and features that I like. Just bought my 4th Trek with the first one coming in 1988. The brand and service have always surpassed my expectations.
Bike repairs are expensive, with that said, Trek does a great job at taking care of bicycles. You get reliably good work done which makes the price for work much more palatable.
Trek Beaverton was great upon calling them about products I could not order through the website. Their team checked inventory at the Wisconsin warehouse, validated pricing, and said they'd be happy to special order the items for me. Appreciate their team going the extra mile to meet customer service.
Unfortunately I cannot say the same about the Trek Hollywood Sales team as my conversation stopped when I said I was unable to order and deliver to their shop. They did not even entertain checking inventory or possibilities.
Billy was able to source the range extender battery for my bike quickly and before I left for my Death Valley trip in October. Nobody else was able to get this battery for me, let alone before my up coming trip