Great service, great bike, reasonable prices. Theron was very easy to work with, very attentive, got us everything we needed. Would definitely recommend.
The Domane+ SLR 6 I got at Hollywood Trek a couple years ago is an excellent road ebike. The service I get there is excellent. I want to give a shout out to Tony, the service manger. He has taken care of me and the bike like it was his own and always takes time to explain everything to me.
Have really enjoyed working with the team at my local Trek shop - they're professional, yet down to earth and personable and so far have always been willing to help and take care of whatever issue has come up!
I am a longtime Trek owner and have always loved the look of the bike. Trek Hollywood has excellent customer service and I trust [FIRST NAME REMOVED] and Tony.
Theron was super patient and helpful, guiding me to the exact item I wanted and answered questions along the way. As my purchase was being delivered to my son in college, he even provided a cookie to add to the care package. Very considerate!
So helpful. Brought my bike in for a tire change right at the end of the day expecting to leave it over night. They changed it in 5mins and I was out the door before they even closed. Impressive!
The mechanics always help me out. They have gone above and beyond answering my questions even providing me with free items to help me. Their support has changed my buying patterns, I have gone to Trek before looking on Amazon or other bike shops. This chill customer service has led me to buying a bike, a bunch of accessories, and service.
Bottom line, they are kind. I will keep going there. 11 out of 10 stars.
One suggestion. I generally prefer supporting local. I used to go to River City Bikes and I often would buy gear that has some connection to Portland (think a Portland water bottle). I wish Trek would have more products and nods to PDX, less to Wisconsin.
I bought a Fuel EX 8 Gen 7. I called to verify they had it in stock, they did and had it ready for pickup when I got there an hour and half later. Great guys and service