The service was prompt and well done. When I went to pick up my bike, the woman who was at the register was able to move the bottle cage and my lock into the right position for me. She was very friendly and helpful.
Pete and Brian were the reason we bought from the store and made our experience amazing! They were friendly, knowledgeable, not pushy, and made our shopping experience easy.
I have used the service department-very friendly and often can fix problem in a short amount of time. They answer questions and don’t push services. I worked with Sterling and he was great. I’ve worked with others as well and have always had a good experience.
I live very close to a Trek store but prefer Westmoreland-better hours than other stores.
The sales and bike trek professionals are very Knowledgeable, friendly and patient.
Great choice of products, good quality and accessible. Great bike buying experience.
Bike Technicians immediately put bike on stand to review/go over issues I was having and came up with solution. They fixed bike the same day. I like when they talk about future maintenance I should/could do for the bike like replace rotors on next pad replacement, tell me I could upsize the rotors which would give me additional stopping power, flushing of brake lines this coming November when there will likely be service specials.
I also like that you keep the nutrition always at 25% discount.