Andrew is friendly, profession and clearly knowledgeable about all aspects of cycling. My wife and I are new to cycling and Trek has become our 'go-to' source for advice and getting our questions answered. We are impressed with Andrew's understanding of physiology and it's impact on rider's experience. His approach is to offer simple solutions (like a new style hand grip to alleviate hand and wrist pain) instead of more costly and complex options that may not be as effective.
All of the Trek employees make us feel comfortable by providing clear and simple explanations to our questions. Its a great culture with very down to earth friendly people.
Thanks for your help
Your service technicians are very polite and professional. They take the time to explain things pertaining to the questions asked. And your repair pricing is reasonable. I currently own a Schwinn GTX 4 Cruise Bike, but my next purchase as soon as I get financially ready will most likely be a Trek Bike. Either the FX 3 or the Verve. I like to take my time before choosing. If I have any additional questions about either one, I'll let you know. Thank You,
I recently purchased a Tommaso Sterrata Sport Performance Aluminum Gravel Bike on Amazon and had it professionally assembled by a bike mechanic at Trek to validate the warranty.
The service at Trek was excellent. The employee I worked with was professional, knowledgeable, and handled my request efficiently. Overall, I would highly recommend this business to others. The assembly was completed within a few days, and the bike performs perfectly. I am very pleased with the quality of the work and the overall experience.
I had a level 2 service on my bike recently. The work was done very well and on time as
planned. I was notified by text that the bike was ready for pick up. It's great, like a brand new bike. Great job.
Excellent customer service, provided a substantial once over on my bike and made some good suggestions regarding the brake system.
Convenient location just across the bridge from NJ.