I like the gentleman that comes out and fills up the tank and I really like the ladies that takes the payment over the phone for my mom so she’s aware that I paid the payment.
service was prompt and delivery driver was great. the only issue is with delivering a pre-specified amount calculated from the gauge percentage rather than filling to the desired amount. We rely on propane for our generator. I like to keep the level at 80% at the start of the storm season in the fall. I called to set up the delivery and reported we were at approximately 40%. We were told the calculation would require 175 gallons to fill to 80%. After filling the tank with 175 gallons the percentage was only 70%. Would have taken another 50 gallons. Unclear why delivery has to be preset. I am doubting we could get another delivery for just 50 gallons. Would it be easier to just fill the tank to 80% and then bill or require credit card at delivery if billing is the sole issue driving predetermined amounts.
We experienced a Carbon Monoxide alert recently and we greatly appreciate the attention, care and quick response from Ashley and Joe Fricker. They acted immediately and continued with follow up calls at our residence as needed, Joe, in particular was able to coordinate with our Heating and AC Contractor to address the issues and take corrective actions.