There was apparently a glitch in the system that created a problem with my account and locking in my rate. After 3-4 weeks of phone calls, and no return calls, I reached out on X and had a response within one day. Then to further address the problem, Kellye from Superior reached out and had the issue resolved. She was able to see what caused the glitch in the first place and within hours the issue was resolved. All of the reps were polite and professional, I’m guessing that the information that caused the issue was not readily available to those reps, I’ve been with Superior since 2006 and have been happy with them overall.
Excellent company. Helpful employee. Employees are very helpful if there is a problem. The automated system is very efficient. If you hire superior plus for your propane needs, you will not be disappointed in the service.