Last year they let my tank go empty even though it was monitored. I was contacted this spring and was told as a result of that that my next fill the 1st 100 gallons would be free. I just received that fill and needless to say that I was very appreciative.
Delivery personnel are always friendly and engaging. Above all though, when I had concerns about potential service disruptions and shortfall of propane, the people I spoke with were professional and responsive, and the situations were remedied.