We were disappointed with the service from Superior last year. We ran out of propane twice and had to call several other times for delivery. We're on auto delivery and that should not have happened. We're two elderly and disabled people, so that is not safe as well as being inconvenient.
However, You owned up to the poor service and offered 100 free gallons if we stayed with your company. We had a delivery this week and that has been honored.
I hope that good service becomes your standard, as it always was with Eastern Propane.
Thanks, and best of luck!
All the service providers are professional, very nice and follow through in a timely fashion. They will ensure their customers do not run out of propane. They have come to my home for assessments, assistance & concerns. Due to America’s economy, sky rocketing prices & related problems, there’s times I’m paying late !! Eastern Propane has never told me that they do not want to service me anymore !! They accept my small payment,, charge late fees & still keep me on. They will work with me and provide a minimum delivery to keep me warm!!!
My favorite part of Eastern Propane is having contact with ‘Carol’, she works with you to keep you on track. She is an Angel!!!
I am new to LP never having LP or gas prior to this home.
I am very satisified with the clean burning lp and all my appliances are running smoth.
During my delivery this week I had the opportunity to speak with Johnny delivering my LP.
Johnny answered all my questions in detail with his advanced knowledge of LP the tank storage and the sience of LP. I was very impressed withhis knowledge and personality.
You are lucky to have an associate like Johnny working for you please give him my requards.
Ken
The website is very easy to use. Customer service is always very friendly and very helpful whenever you call them. The drivers are also very nice and respectful of your property.