Trek Bicycle Poole Googlemaps

   952 Reviews
Unit B1 Lifeboat Quay Poole
Poole, Dorset BH15 1SL
01202 122473
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Recent Reviews:


Having no real knowledge about bikes, Alex from the Poole store whom spoke to us was extremely knowledgeable and took time and care to demonstrate the bikes to us, took the time to measure the frame of the bike and trial on static practice frame to ensure the bike was set up correctly for height leg length etc. We tried a couple of bikes of various prices to find the best fit and comfort for the uses of the bike we discussed. I would recommend this shop to anyone who is starting out biking as well as those with more experience. Nothing was too much trouble and options like insurance servicing as accessories are available. The bike was delivered to our door and all questions answered and we were encouraged to ask anything in the future. Customer service was excellent 5*.
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The products and people are good. Always helpful and effective. I feel well supported.
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The bloke in the store was genuinely helpful & offered fantastic advice. There was no hard sell just sharing his knowledge and pointed me in the direction of what he thought was best for me. I have bought 2 bikes from them in recent years (one gravel and on MTB). If I can get it past the Mrs I may well make that the hatrick with a road bike!
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Excellent service from the Poole shop coupled with great products.
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My first Trek bike so looking forward to it and sure I won’t be disappointed. The service from the team and in particular Vince has been fantastic
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Vince is a credit to the team. Professional, great communication and customer experience
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Great customer service. The team at Poole price matched a Checkpoint ALR 5 when they reopened on a Tuesday despite the bike being on sale for one day, a day that the store was closed.
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The team were great and so helpful. Especially for me with no knowledge about bikes at all.
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Good quality products service is excellent staff take time to listen to ensure the customers get the right product
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Great service, great team.
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Excellent quality bikes and superb customer service, especially from Vince at the Poole store. Dropped my grandsons bike off for a service and mentioned that he had fallen off the bike and damaged his helmet. He explained that if I brought it back into the store they would exchange it for free as part of the Trek guarantee, which I didn’t know about.
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Great team - always happy to help
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Knowledgeable and friendly service.
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Staff are friendly and knowledgeable
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Incredible product and amazing customer service.
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It’s all about the service you give . Quality product but quality in store service by the staff
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The trek bike is great good quality and build, great service from start to finish. When I collected from Trek Poole, I was seen by Alex, he was very helpful with all my questions and the extras I wanted put on my bike
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Chilled, knowledgeable and helpful staff. Big range of products (Trek and some other stuff). Will service all bikes not just Treks.
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Great bikes, good value for money. The staff are so knowledgeable and very helpful and friendly. The products you offer have good warranties and are strong, built to last. The service department are very good.
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Awesome staff
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