I bought my bike from the Springfield Trek Store. Man, I got first class service! The store manager was very courteous and helpful.
I get to test ride few bikes - and then made a decision that was best for me!
Came home with a nice bike, helmet, water bottle and couple of other items. Absolutely fantastic customer service I received!
This shop provides phenomenal customer service. They are true experts and very clear about communicating expected timelines and cost for maintenance. On two occasions, I’ve heard them recommend other shops when they did not have a specific bicycle or part in stock that a customer needed. That shows a commitment to customer satisfaction over sales. I will shop here again and you should too!
The best thing about Trek Springfield is the manager, Jay. His friendly demeanor and his positive attitude keep me coming back to Trek Springfield for all my bicycle riding needs.
Completely loved this experience. Looks and feels brand new. Especially for a 45 year old Raleigh 10 speed. Have had many happy memories on this bike. Lots more to come
Customer service is great. Very helpful in both service and sales - brought my bike in thinking I needed work done, only to be talked through the problem and provided a solution. Great store in every way!