We had a great experience at West Springfield Trek. The owner and staff have gone above and beyond to ensure we get the best service. We will be back for sure!
I bought my bike from the Springfield Trek Store. Man, I got first class service! The store manager was very courteous and helpful.
I get to test ride few bikes - and then made a decision that was best for me!
Came home with a nice bike, helmet, water bottle and couple of other items. Absolutely fantastic customer service I received!
This shop provides phenomenal customer service. They are true experts and very clear about communicating expected timelines and cost for maintenance. On two occasions, I’ve heard them recommend other shops when they did not have a specific bicycle or part in stock that a customer needed. That shows a commitment to customer satisfaction over sales. I will shop here again and you should too!
The best thing about Trek Springfield is the manager, Jay. His friendly demeanor and his positive attitude keep me coming back to Trek Springfield for all my bicycle riding needs.