I got a call today from the store manager. He helped clarify the situation and extended his apology for the extended wait time and lack of follow up. Businesses get busy, Phat tire is no exception. The follow up I got today ensures my business comes back to them the moment I break something else on my bike (should be soon). Thank you for taking the time to earn my business back!
The guys at Phat Tire were awesome, I needed to have some follow up work completed on my bike and was taken care of without any fuss. Dane offered to drive down to Ardmore to sort out the issue but as I was coming up to Norman, arranged to drop off my bike while I completed some business in town. I got a text as soon as the bike was ready and was able to collect it later the same afternoon. Dane and his team sorted out the problem at no charge. We had a great experience with Phat Tire in Norman and would recommend them to anyone looking for a bicycle, accessories or maintenance and repairs. What a friendly team that provides great customer service at a fair price. Thank you Dane!
It can be difficult for me at least, to feel like part of the cycling community. Walking into a bike shop can seem intimidating but not here. From the second I walked in, I felt included. They answered my questions, did a fit and installed new tires on my bike. I’d highly recommend
They followed up on my last review and addressed my concerns. I’m so impressed by their dedication to quality service and taking care of their customers.
Dane spent so much time with me. He adjusted my bike to fit me in a way that no other bike shop has ever done, and I have been to a lot of bike shops. He explained what he was doing and why which was helpful. I felt that he really cared about what I wanted and needed. Working with him was a great experience.
Phat Tire sells quality bikes, parts and give world class service. They've helped me the last few weeks with bikes for exchange students from Bulgaria that live on their bikes. I've had to go in a few times needing tubes, tires, etc. They've made me feel like I was their most important customer every time I've gone in. I've watched as they handle everyone that comes in the same way. They are sincerely, 100% customer centric. I'm not a biker but Dane and Van have been patient with me, helped me understand the bikes and talk to me about bikes from a place of knowledge and love for biking. They've made me want to become a biker myself.
Stopped by here out of the blue for help with a leaky tire. I was from out of town so they made time on the spot to help me out. Fast, friendly, professional and honest. Great experience!