I brought a new build in from another manufacturer with a defective deraileur. The Trek team worked to solve the problem with the manufacturer and got me back on the road. Kudos to them for helping me out.
Doug and the guys at Trek in Henderson made me buying my nephew's 1st bike from San Diego a breeze.
I spoke to Doug prior to placing my order to verify they had the bike available and was assured that he can have the order processed fairly quickly. Within two hours of ordering, the bike was ready! Now that's service.
Thank you Trek Store in Henderson for the exceptional service and being part of the next generation of cycling in our family.
Salesperson Chadd was amazing he helped me lower my seat on my trek bike, put air in my tires, fixed shift cables, cleaned chains, helped me put on new grips, he suggested maintenance needed, it was great to speak with someone so knowledgeable and willing to help me...we looked at some newer trek bikes but I prefer my older trek bike for now and he was still willing to help me with all the above.He is truly an asset to your company, thank you Chadd!
Outstanding customer service with very knowledgeable and patient employees. They also "do the right thing" by resolving a concern with thoughtfulness and respect.
Chadd was so helpful! Not only did he help me find the right cycling, shoes, but he looked at my bike pedals to make sure we put the right cleats on. He also helped me to know how to find local biking trails. Great service! I will definitely be back.
Loved the trek bike shop, Joe was awesome! Appreciate their expertise and not being too pushy! Perfect balance made the whole experience fantastic!!! Highly recommend!