They're very professional. I needed my handlebars on my Marlin 5 raised and the cables replaced with longer ones. The tech swapped a cable already on the bike where I wouldn't have to buy two cables. Everything turned out perfectly.
Your staff member are efficient, friendly, knowledgeable, and very hospitable! They greeted us with a smile and fixed the problem with my bike in 10 minutes flat. I felt like I was talking to an old friend as the gentleman told me about anza borrego springs because he recognized my bike stickers from california. It was an overall lovely and pleasant experience.
10/10 would definitely go again for any problem big or small.
Service: Open and honest. No playing around with stories to upsell, I had level two tune up on my Verve II bike. Oswaldo, took my order and showed on my bike on the rack the items to be replace. they delivered it right as promised, right on time. The mechanic ( did not get his name),
very knowledgeable point out to change my riding bad habits on shifting. (Hispanic guy with heavy mustache), I appreciate his comments. Oswaldo delivered my bike with courteous attitude. My bike rides like a brand new one after the service. I am very peculiar to service my cars, and my bike is not too far behind in importance. It has been a good experience. Thank Oswaldo an Mr Mechanic.
Exceptional customer support. Well stocked. GREAT technicians in the shop.
Prices are sometimes a bit high but I prefer to shop at a local bike shop instead of online.
Had my 1987 Trek 660 serviced. They were truly excited to work on an original Trek from the 80s. Came in for a basicent ent tune up but went beyond that level at no extra cost just because they liked the bike.