The Trek products have been trust worthy and well designed. I have been riding Trek bicycles since 2011. I ride 20-40 miles 5 days a week. The staff has always been friendly, helpful and they know the mechanics of their product. They are trustworthy and fair in all their dealings. I highly recommend Cypress Trek on Houston's Northwest Hwy or Rt 290.
Top tier customer service ! Curt and the rest of the crew are amazing! Everyone at Trek Cypress is very knowledgeable and courteous. I would definitely recommend them !!! Thank you, Curt.
I can’t say enough good things about Trek Bicycle of Cypress! The staff is hands down the biggest reason we keep coming back. Everyone is always so friendly, welcoming, knowledgeable, and genuinely helpful. They make you feel valued as a customer and are always willing to take the time to answer questions and help you find exactly what you need. We’ve purchased three bikes from this location, and honestly, the staff is the main reason we continue to choose them. Great customer service makes all the difference, and this team consistently gets it right. Highly recommend!
Customer service was great! I forgot his name, but I’m thinking it was Curtis. He has an accent and he’s tall. I purchased a bike for my kid and he gave me all the details I needed. Also, he did some tweaking to it by helping me lower the seat and tuning it, making sure the brakes, tire and everything was good before helping me load it into my vehicle. He mentioned that I’d need to bring it in if my kid messes with the gears and such, it’s fine because they’ll be able to tweak it and all the things so it suits my kid. I love a great customer service. 10/10 recommend!
The #2 service that was performed was very well done. My bike is operating perfectly & looks like new. The service was done in just a couple of days & I was contacted by phone & email when my bike was ready. I had a valve cap that was cracked and it was replaced without me asking. That shows attention to detail. Everyone at the Cypress shop is friendly and very knowledgeable. This store continues to be my go to place for biking needs.
My new bike is fantastic and curt at the shop I bought it from is the most knowledgeable and reliable person I could have ran into. He is an asset . It felt like doing business with a friend
I have been a loyal Trek customer for 20+ years. Products are impeccable and the service is second to none. On top of all that, it’s just fun to go into the store and swap stories with the folks there!
Curt from Trek Cypress here in Texas was awesome. I came in as a beginner and he took care of me from the get go. Took about a week to get the bike I wanted but from fitting me to making the necessary adjustments on the bike. He was just too good, will definitely be coming back for my cycling needs