I appreciate you guys taking care of fixing my bike especially when I have zero idea about what was wrong with it but everyone was kind and helpful and knowledgeable and friendly. I hadn’t ridden since my teen years so a lot has changed since then but thank y’all for taking the best care of me.
Nathan did a great job with communicating with me about what needs address on my bike now and in the next 6 months to year. He listened that I ride often and made sure to minimize how long they had my bike.
Greeted nicely on entry; they looked at the bike quickly, gave a recommendation, and the issue was fixed in hours rather than the weeks I experienced at other stores, including this same store a few years ago. This is now a well-run, and very helpful (and fast) to take a bike for service, not simply buy one.
I’m impressed with how knowledgeable and friendly the staff is and how quick the turnaround on my repair was. Two of my neighbors have already purchased bikes from this Trek location as a result of my visit