I went to have my bike assembled in trek memorial but staff said it would take 4 days for my bike to be done so when I went to trek Weslayan branch and staff did the job done supposed to be done in 2 days to same day , so staff here are accomodating and hardworking , would highly recommend this branch
Had a tune up, chain replacement and recharged the liquid in my tubeless tires on my Specialized MTB. They did a good job looking over the bike and made some recommendations beyond the tune up. I am glad they work on other bikes and not just Treks. The service was completed within two days.
Tom's customer service was thoughtful, patient, and highly educational! I purchased a helmet for my son and was shopping for a road bike. He spent ample time discussing options and answering several of my questions.
I appreciate you guys taking care of fixing my bike especially when I have zero idea about what was wrong with it but everyone was kind and helpful and knowledgeable and friendly. I hadn’t ridden since my teen years so a lot has changed since then but thank y’all for taking the best care of me.
Nathan did a great job with communicating with me about what needs address on my bike now and in the next 6 months to year. He listened that I ride often and made sure to minimize how long they had my bike.
Greeted nicely on entry; they looked at the bike quickly, gave a recommendation, and the issue was fixed in hours rather than the weeks I experienced at other stores, including this same store a few years ago. This is now a well-run, and very helpful (and fast) to take a bike for service, not simply buy one.