We have purchased two bikes from Trek Columbia in the last year and the customer service is just outstanding. We worked with two different sales people and they were both excellent. Highly knowledgeable, pleasant, and just fun to talk bikes with. We were sad when our local bike shop closed, but Trek Columbia more than makes up for it.
The customer service is always Top Notch!!! Harper and Paalo are always my go to guys!!! Thank you for always assisting me and providing exceptional customer service. You all are so knowledgeable! And thank you for always reading my mind when I don’t know exactly what to say or what I need for my bike at the time lol! Keep it up, team!
Staff is always friendly and helpful. Service is done very professionally. Loaner bikes are a real plus so I can keep riding. Wish the product offerings extended beyond trek and bontrager. More clothing options would be nice.
Trek warrantied a frame for me. Paalo and Jackson were super helpful in finding a suitable replacement. I was not super impressed during the transition from Race Pace but this experience has swayed my opinion of the store again.