The techs explain what’s going on with my bike very clearly. Since the latest repair was replacing a cable I was able to get it done while I waited. Very friendly, helpful and efficient.
Your folks in the Towson store are fabulous. They make all the difference to your business—Sue, Trevor, Sidney are just a few of the phenomenal staff that are the heart of your store. Yes, you have nice inventory, but that is only part of the business. Without the team you have assembled, I might take my bike for repairs, accessories, etc., elsewhere. It is your people who make the store appealing and make me happy to do business in the Trek store. Treat them well.