Very satisfied with the customer service that I received. I came in to buy a new tire and Tube for my front wheel and was very satisfied with removal and installation of my tire and Tube.
Worked with Abraham and he was extremely helpful. I came in with a lot of questions and he was extremely knowledgeable and professional. Got me exactly what I needed. 10/10 will return to this location and would recommend to a friend.
A couple of weeks ago I purchased a Trek FX Sport SL 6 at the Ellicott City store. I am extremely happy with the bike, and I have to say that Abraham did a tremendous job working with me to determine which was the best bike for me. His knowledge and advice was outstanding, and I had a great experience throughout the entire process. I highly recommend this Trek location for great service!
Brandon was my 1st point of contact and recommended what I needed for my bike and done a great job. Nether the less when Brandon wasn't in everyone that works with him stepped up to plate. It's always a good vibes when I go there. 👍👍👍
Our salesman, I believe his name was Jacob, was accommodating, professional and friendly. He made our son, 8, feel comfortable. He laid out the options available, and he helped my son find a bike that he was comfortable riding. He rode it around the store and around the parking lot, and was super excited when it was time to buy the bike. All around great experience, we'll be back when my son is older to trade it in for a newer and larger model.
Trek is a reliable sales and service business. The workers are friendly, knowledgeable and competent. It was a great experience to do business with them.