Everyone at the shop has been incredibly helpful in all of my interactions with them.
I initially purchased an FX Sport from them in early July, then at the beginning of August decided to upgrade to a Checkpoint SL5. Returned the FX Sport with no questions asked and just paid the difference between it and my new Checkpoint (which was on sale at the time).
Since then I’ve been loving my Checkpoint and have been in the shop a few times for a new helmet and some other accessories.
My most recent visit was to have the shop install some new wheels and tires I had purchased; and to get me set up tubeless. Installation was fast (ready within a few hours) and I’m very happy with the results.
Would recommend the shop to anyone whether you’re looking for a new bike, or for maintenance on your current bike.
Very happy with Trek, and with the Trek Bicycle Alexandria South shop.
The service from the sales professional as well as the repair tech was amazing. They helped me find the best solution at the right price point. The repair tech let me in a few minutes after closing to let me pick up my bike which is well beyond what I expected.
Had a great experience at Trek! Javier was very helpful, knowledgeable, and took the time to answer my questions. I’m still learning more about cycling, and I really appreciated how he explained everything and even taught me a few things I didn’t know before. He made the whole experience easy and comfortable without making me feel pressured. Definitely appreciate the great customer service and will be coming back! 🚲😊
Wonderful service team and awesome folks at this location. They truly go out of their way to provide excellent service, maintenance advice, and deliver a quality product. I’ll definitely keep coming here for my cycling maintenance needs.