Recent Reviews:
November 7, 2026
M.W.
November 6, 2026
David Wormley
The store is immaculate and well laid out. From my several visits, the entire staff has been patient, helpful and very knowledgeable! In my experience, I didn't feel pressured to buy excessively. Staff made recommendations after listening to my needs. I observed staff assisting test riders keeping a eye on them, concerned for safety. I have visited many of the Trek stores in the area and I opted to drive the farthest for the attention and shopping experience!
November 4, 2026
Jennifer Newell
The employees there are amazing. They are so nice, knowledgeable and willing to do what it takes to get the job done. They research and try keep historic parts. They tried to find actual vintage parts for my bicycle. I couldn't be more pleased with the service. I'm planning on sending my son up there to look at electric bikes. I would definitely recommend this shop to anyone, friends, family, strangers, anyone!
October 29, 2026
Sharon Petersen
The people at Trek are friendly and knowledgable and do not judge you for wanting a nice bike while knowing nothing about bikes but for riding it and even that not very well - Trek helped me out solid. I can ride it with the confidence that if something doesn't feel right, I can take it there and they will tune it up or fix it.
October 26, 2026
Francis Quaynor
The customer service and personal attention to all my questions were excellent. I gained invaluable technical advise on parts needed for future maintenance while overseas. Every employee so encountered was pleasant and extra helpful. The shop even provided me with an empty box I used to pack my bike for shipping.
Francis
October 25, 2026
A.A.
October 17, 2026
Steven Zimmeck
Great service and great customer support. Yesterday i picked-up my new Domane. The process to buy a new bike started a year and a half ago through discussions with Robin- the store manager, that picked-up this summer. In July and August this year, we went through and discussed a number of options before i settled on the Domane. Robin imported a Domane from another store so we could match the measurements of my Specialized Roubaix before placing the order. After the bike arrived I worked with Chris to personalize my new bike. He adding pedal spacers which prevents hotfoot, used my tire sealant which i use on all my bikes, and installed tyrewhiz. After i ride the Domane for a couple weeks, I will return it to Chris for adjustments if needed, and a rewrap of the handle bars. Throughout this process, Robin and Chris kept me informed on the status of my order, and progress on its build-out. I am extremely happy with my experience with Trek Fairfax- and recommend this store!!!
October 12, 2026
Judy Zatsick
I like the fact that due to its larger size, there is a greater product range. I had purchased mens gloves by mistake at another store and they didn't fit right. The Fairfax store has great staff who showed me all the options and explained the different sizes. I left a happy customer with the right sized gloves.
Also, the staff at FAirfax always go the extra mile to make me happy. They held my gloves for a few days until I could return the pair that didn't fit correctly.
They also helped me with my recent purchase of an ebike. Lots of great information and fab customer service.
October 6, 2026
H.A.