I am new to distance biking and I have had to lean a lot in their guys to help me figure things out with my bike and servicing. Aidan was so helpful and informative. I appreciated his patience and the change he made helped so much! I have always had great service !
First, you had inventory. Second, the bike review and walk-through of additional needs and technical advice for handling self-maintenance items on the bike (carbon frame, tubeless tires, so new to me) were very helpful.
I have been a Spokes/Trek customer on and off for many years. This purchase was for a first real bike for our granddaughters 8th birthday. The help at Trek in Vienna was outstanding, patient and gave us practical advice. We appreciate the professionalism and pleasantness of the Trek Vienna staff!
Both the products and services are excellent. I always feel welcomed, and if they don't have what I need, they get it. Everyone always greets me when I come in, and treat me very friendly.
Darien was professional, responsive, understanding, and knowledgeable. Took a complicated situation regarding two bikes and simplified it. If only he had magical powers to change a bike’s color!! Kudos to him and the rest of the staff who were friendly and accommodating.
The service guys are great! My rear wheel went out of true during a ride and was rubbing against my brake pads. They fixed it for me while I waited, which was really nice and incredibly helpful and got me back on the road again. They are always incredibly knowledgeable and helpful. I also trust their recommendations completely. It’s great to have them in town.