The team of professional service personnel are excellent and always willing to share there knowledge and expertise.
Thank you for the hard and good work!
Trek Williamsburg is helpful, friendly, and professional. They stand by their products and support their customers. I always look forward to visiting the store & supporting the business. They go out of their way to make sure you're well cared for!
Friendly associates. Clear explanations about services, options, proposals, & products. Services all types of bikes. Service turnaround always speedier than the “service completion” date.
Enthusiasm about biking in general, new products, and patience in answering questions. Customers encouraged to peruse the showroom until ready for a sales associate. Quick access to past purchases & repair records helpful in deciding fate of an older bike or service of a newer/new older bike.
Both the salesman gentleman who is working behind the cash register and mechanic in the store or outstanding. Both provided me great education regarding my flat tires and how I could possibly avoid future ones. Also let me know how to properly take care of my tires. I really appreciate the attention to detail here as well as the great information from customer service mindset. Paul