I’m new to cycling and the team helped me get up and riding! Derek was very friendly and trustworthy. Because of my experience I’m going to stay Trek for life!
Brought in my Domane+ AXS 7 to Derek. He systematically showed me how he came to the conclusion and solved my problem with the electronics on this bike.
Can't thank him enough for his dedication to his trade and his customers.
The TREK store and employees are very welcoming, knowledgable, and attentive to your questions and needs related to products and services. I had my Cannondale Trail bike in for a total tune up following 2 years in storage. The service was excellent and my ride is now a dream. The pricing was reasonable and prompt. My questions were answered and my bicycle was ready before I expected...now if the rain would only stop. Great experience and I'll be heading back for any future services or product purchase.
Kim T
This is my third Trek bicycle. I had two mountain bikes in my life before this both Trek.
After many years, I thought I would go back to cycling so I bought a new one.
I went to the Jacksonville Beach location in Florida. The people there are very helpful and very knowledgeable.
The owner and staff at the TREK Store on Beach Blvd. in Jacksonville are so gracious and helpful even when it involves fixing something on a childs bicycle that is not one of their own brand. I plan to do all of my future bike business with them and recommend them to others. Also, a good friend of mine purchased her electric bike from them a couple years ago and has had nothing but good things to say about their business.
Thanks TREK store for being a Top Shelf business .
M. Boyd
Jacksonville, FL.
I went in expecting to buy a $200 carbon fork, and the bike techs actually told me to save my money and that it didn’t need to be replaced. They did a quick and easy repair in a 2 day turnaround and saved me $160!
Everyone was so kind and informative. As a new rider and certainly new to the elements of endurance riding, I felt like a fish out of water and overwhelmed with all of the options. Both the manager and bike tech there were incredible at helping me find what necessities fit my needs and giving me advice from experience. Great store and would recommend to friends and family!
Without exception everyone at the store was helpful and worked with me to purchase the bike that was purpose built for my needs. I did not think I was going to be able purchase my bike, due to physical constraints, but they demonstrated how I could work around my issue and move forward. I would recommend the store and staff without hesitation.