I walked into your shop for the first time, completely unannounced, and met Paul, who immediately put his attention to my bike repair needs. He listened intently, gave me his best advice, and got started on my bike. It was promised for the next day, and sure enough, I got a call that it was ready for pickup.
I also met other employees who were great, but I don't remember their names. The service was great, and the charges fair and reasonable. I'm a customer for life.
Very easy process to find the model and size that fit me….it arrived early and was completely set up and adjusted before i took it it home. The maintenance and care services that are available to ensure my bike stays in top riding condition
While we didn't purchase our bikes at Trek Wildwood they have been the ones to service our bikes. We had a recall last year and then took them in for tune up this year. The people who run the business and service the bikes are very professional, knowledgeable and friendly. They are very trustworthy. They are fun to work with. I think it's because they like what they do
Friendly staff. Very knowledgeable mechanics. Clear and concise explanation of work to be done. Very timely service. Totally satisfied with experience.