Took the bike in on Thursday for maintenance. The tech looked it over and provided an estimate of the work. Work was completed in a professional manner and was ready for pickup on Friday. Staff was friendly and courteous.
I’ve been going into Trek Wildwood for several years. The staff is always knowledgeable, extremely friendly, and have always helped me, I will continue to go in there because I don’t think I could find a more friendly group of people.
You folks always go the extra mile, and it is greatly appreciated. We have had you do services and deliberately bought products from you that would be easier to have Brownwood provide (don't have to get a car out to get there), but want to support you with our dollars so you stay in business and are able to support your great customer support. Thank you for your great customer service.
New seat installation was completed right away within minutes. And without an appointment! As a bonus I purchased a pair of bike shoes on sale at an unbelievable price. Great visit!