Trek's products are top-notch. The team at Trek Dunedin is extremely knowledgeable and professional. They were meticulous in locating the model of bicycle I was looking to purchase, and provided much-needed expertise with fitting and selection of accessories. I highly recommend Trek's products, and this retailer.
I enjoyed how thorough your staff are regarding your product. David, the employee who helped me and my son, was very knowledgeable and actually listened to my son, about what he wanted, rather than try to push him into a direction one way or the other. He made my son feel comfortable and allowed him to make his choice, pressure free. I would absolutely recommend the Dunedin store and David to anybody
Mainly the service. Answered all questions knowledgeably. Made me feel like he cared about knowing exactly what I wanted. Very quick about getting a bike ready for me to purchase. Highly recommend this Trek store.
Fast efficient service and personable technicians. Came in with a flat tire and it was repaired within 10 minutes. I never go any place else for bike repairs.
⭐⭐⭐⭐⭐ Great experience at Trek Bicycle Shop. They serviced my bike quickly and professionally, and it rides like new. The staff was friendly, knowledgeable, and kept me informed throughout the process. Highly recommend for anyone needing bike maintenance or repairs.
We like Trek bikes to begin with and needed to order by phone a bike for a grand daughter as a gift. Margo was a delight and extremely helpful with all the modifications and accessories ( kick stand, rack, water bottle cage, lock, quick release saddle) She also proactively mentioned helmet and lights which we appreciated as safety-conscious cyclists, though they are being sent separately. She was very thorough sending a welcome email with bike registration number and info.
Loved the worker who helped me (Jon) he was super knowledgeable and didn't make me feel stupid for not knowing stuff. Very welcoming store and they all seem to care deeply for bikes.
Last spring I bought a new chain for my 2 yo trek Domane. I was sold the wax process on the chain as $40 for the 1st application and $20 every 500 miles after. When I went in this fall (I spend summers in NY) I was told the re-wax was actually $40!! That's 100% increase!! I was not happy being that I can buy a new chain for $40. It's not the shops fault as they are just following Trek's rules but I am NOT pleased with Trek. They should have "grandfathered in" those that purchased under the $20 rewax plan. I will not use this process again.
That said, the shop on Curlew is great, the mechanics are great and friendly and typically fix my bike that day. I would recommend the store but I'm not sure I'd recommend Trek. Their business practices are shady.