I took my Catrike in for a tune-up, new chain, new gears, new brake pads, etc. They had it ready when they promised, and even made some small adjustments that I mentioned but wasn’t expecting.
Among the group of recumbent trike riders I ride with, Trek of College Park is known for being top notch. This was the first time I tried them, but I will definitely be back.
I came in the store with an old but nice bike that my granddaughter wanted to take back to college with her and it needed some TLC. I asked if the crew could possibly get it done that day because she was leaving the next morning. They said they would try. About 3 hours later I got a text that it was ready for pickup. What great service. Thanks guys!
I had a great experience with Trek! The service was excellent from start to finish, and the turnaround time was impressively fast. The team was professional, efficient, and clearly takes pride in the quality of their work. Everything was handled smoothly, and I really appreciated how quickly they got the job done without compromising on quality.
The pricing reflects the quality of service and workmanship you receive. While quality work is worth paying for, it’s reassuring to know that the results match the price. You can tell that care, attention to detail, and customer satisfaction are priorities.
Overall, I’m very happy with my experience and would definitely recommend Trek to anyone looking for great service, quick turnaround, and high-quality work. It’s not just about getting the job done quickly; it’s about getting it done right. Trek delivered on all fronts, and I wouldn’t hesitate to use their services again!
First of all, I wanna thank Mike, Betsy, Dustin and Andrew. The service I received yesterday Sunday, October 18 was superb to say the least. I came from a not so great experience at my local bike shop who is also a Trek dealer. The almost 1 Hour drive from my house to the Trek Bike college Park location was well worth it. Mike was so patient he spent two hours with me going over all my questions about the bike, including showed me how to replace a punctured tube on my bike and replaced my handlebars stem without charging me a penny (due to my previous bad experience at local bike shop) He also made some adjustments to my bike as he saw needed and really was just like getting a specialized one-on-one tutorial on all things relating to my bike. I was so impressed with the level of the highest customer service that I will only be going to them for my future maintenance or anything relating to my bike needs.
The staff are very accommodating and knowledgeable of the stuff they have. Got the chance to try out a hybrid bike from them, and when i decided to buy the bike they helped me load it in my car with care. I’m glad to have my first bike from them!