We are a long time trek household so when my college kid needed a new bike, we knew which brand we were looking for! Being located out of state, my order was placed over the phone with the South Tampa store, Jake and John made the whole experience awesome and went above and beyond to help me with surprising my daughter with her new bike from 1300 miles away! I would highly recommend this store, and it's kind and attentive employees!
Amazing experience coming in to purchase 3 bikes for my kiddos. We were assisted by Ryan, he was there from corporate from what he mentioned. Seriously, he was amazing! He was so cool to our 4 & 5 year old kids and us. The knowledge and personality made me commit to always buy Trek and from that store as it is local to us. Great job and want to add that Ryan broke down the programs Trek has for young riders within 3 years of purchasing a bike to come back to upgrade and they will give you half to upgrade and Trek donates those bike to charitable programs. Made us feel great about the company and Treks mission.
[FIRST NAME REMOVED] is about the best sales rep I've met. I came in, he promptly asked what I was looking for, listened to my problem with saddles, asked what I was trying to achieve, previous issues with discomfort, then measured me. I had reservations with the result based on other saddles Ive used so he through out the measurement walked over and found the size i suggested - handed me a saddle and just said try 30 days, if you don't like it bring it back. Made me just promise I would try it 3 times first.
Ride 1 - it's pretty spot on - solves all my problems. My only question now is keep it or go back for a 3d printed version now that I believe in the shape. No way I would have purchased it had the 30 day unconditional clause not been used. I expected it to be terrible.
2nd trek store I've been to for help in 2 months and it's a night and day difference from specialized stores I frequent (other store was in Spring Hill). Top notch helpful people vs give us your money and let me get you out of here quickly. Wish I would have bought a Trek now... Maybe my next bike.
The service tech began working on my bike's tire as soon as I walked in the door. He diagnosed the problem, added leak preventer to the tires, refilled them with air, and had me on my way within 10 minutes! Wonderful experience!
Treks service was over the top! I had purchased an adult tricycle online,it came in a box of course.I called several bike shops for estimates on assembling it.Jake at Trek on MacDill in Tampa gave me a VERY fair quote and when I picked it up did the necessary adjustments to make my new ride mine!Thank you TREK for your friendly service! Gail Stanley
Jack was incredible to work with. Super knowledgeable about all things cycling and got me on to a great bike with adequate accessories for what I was looking for. He was patient and guided me through a lot of different options. Excellent team!
Employee was extremely helpful and informative. I believe his name was Jake. Says charles Jake on the receipt. He was also in the air force and being military myself it was nice to work with him. I live in Wesley chapel but I’ll definitely be going back there for any service needs I have.
Super nice people! They are in fact the guys who reminded me there you can trade up your bikes! What an awesome idea and with kids that is so important! Thank you!