The staff was attentive, responsive, and very friendly. When they were required to order a part to complete the required services, they kept me advised regularly about the status of the order and when the service will be completed. I especially appreciate Troy and Caeley for their help and great service.
I recently had my bike serviced at the Trek Bicycle store in San Marcos, Texas. The employees were very friendly and knowledgeable. I will be back either to buy a new bike or service for the one I have.
I liked the that all members of the staff were very helpful.And the mgr even took extra time
to explain the services and what was needed
on my bike.From the day I left my Bike, til I picked it up, I had a full explanation of what was done to complete the service.
Clear explanations and service recommendations working within my budget. Also like the stock mix, with several examples of many bike styles at varying price points.
Great experience with excellent service and fair pricing
I had a really positive experience at Trek Bicycle. The staff was friendly, helpful, and clearly knowledgeable. They communicated clearly and kept me updated throughout the entire repair process, which made everything straightforward and stress-free.
They handled a warranty issue with my Shimano calipers professionally and efficiently. The cost was very reasonable, and the work was done well. Overall, this is a solid bike shop with great customer service. I’d definitely recommend them and will be back for future service needs.