The Silverdale location I think goes well above and beyond, trying to take care of their customers.
Not only did they have the part I was looking for, but they took the time to explain how to install it and offered to help me if I could not do it myself.
Damon is excellent. As soon as I ordered the part, he called to let me know that they had set it aside and would be available to pick up.
Highly recommend the store.
Jorge was very thorough and extremely helpful in explaining the recommended service and parts that should be replaced, and the drawbacks to waiting on some services vs. taking care of it now. Work and parts that were done and replaced were exactly what we talked about and the estimate matched the invoice. Bike was cleaned up and looked like new when I picked it up.
I appreciated the willingness to accommodate my personal needs into my bike purchase. I have not had a chance to ride the bike much since I just picked it up yesterday.
the staff was great at pointing out the features of the various products I was considering about buying so I would make a good choice. After my order arrived one of the members installed it for me (bike rack) and gave me maintenance info for it.
The staff there have always been great and super helpful, such as the staff person who was there yesterday. My son’s bike purchased there has also been great. I have referred your store to friends such as one who bought a bike for their son last weekend.
Staff was friendly and helpful . I went in looking for a replacement helmet like ner, they didn’t have any in stock but looked it up and informed me of a possible replacement since my helmet was a few years old