Michael and his entire team were fantastic. The quality of the bicycle I purchased for my grandson is top-notch. We will be back many times and I will tell all my friends actually I already have!
Mike was helpful in looking at my Trek Marlin 6 + battery to check it out regarding poor capacity, 50-56% depletion from a 17.3km ride on the Rail Trail.
Hopefully, Bosch can make some sense out of this and ship a new battery.
I had excellent performance to start with the Trek Marlin, biking 44KM with ~9% left in the battery. Now the range is disappointing with 56% loss in battery capacity over a short 17.3 ride (50% of the ride was in AUTO mode and 50% in Turbo mode).
Trek Heber City is great. We have 2 Trek Marlin 6 + bikes that we have bought there and like how they do business and take care of their customers.
Stopped by Trek in Heber City, UT yesterday to pick up some chain lubricant and inquire about a bike seat. Very knowledgeable technician (Miles) assisted me. Made it a very pleasant experience. You guys are the best.