Aaron provided superior service from the time of my first call to the time we were leaving with our new bike. He located a 2025 Electra Townie in very short supply, arranged with a colleague to have it brought to the local store at some distance, and had the bike ready when we scheduled a pickup. My partner loves the new bike! Aaron also encouraged us (but no hard sell) to buy a front and rear light system which we bought and offered a discount too. Aaron is friendly, knowledgeable, and efficient. We'll be sure to recommend him and this bikes shop to friends and family members.
My e-bike problem was not electrical - the explanation of what was
needed was simple, and my bike came back to me with a much needed tune-up
and new brake pads which solved by problem.
Cost seemed a bit high to me, but I have nothing to measure against servicing at
any other bike shop.
Great experience getting my bike tires replaced. Friendly staff, even when arriving 1/2 hour before closing time. The service was quick and professional. I would definitely come back and super recommend Trek Bicycle. Thank you!
I ordered a part and got a phone call from the shop in 30 minutes - Hey it's ready for pickup. On arrival was greeted and made comfortable right away . This Trek shop is the friendliest bike shop in Boston area.
Great help from the repair folks even though I did not get my bike there (and it’s not even a trek). I have 3 older bikes and now that I have a good place for tune ups etc I’m riding my bike even more.