The staff has consistently gone above and beyond my expectations with friendly and extremely competent skills and knowledge. I am happy to have them as my bike home
Thanks Trek! We had a wonderful experience looking at bikes. The staff’s knowledge and kind attitude made our shopping experience fun. So great we easily bought a bike and supplies. Thank you for allowing my son to test ride the bike and listen to him. It made bike buying easy. We will definitely stop in again.
Much appreciated!
Courteous, pleasant and attention to detail is how I would describe my latest interaction. This is not a one off and I can say that I am always pleased at the customer service
I needed a replacement tire on a child's bike. The process was VERY thorough, I wasn't made to feel "less than" because it was "just a kid's bike". No one walked by me without asking if I had been helped. I don't have this skill set. That's not an easy repair for me. I could have spent $20 at a big box store, gotten a tire, spent all day trying to replace it, and then not known if I had done it right anyway. I paid a little more here, it was done in 10-15 minutes, and I feel safe sending my kid out on the bike because the repair was done correctly, in front of me. Could not have been more pleased with my experience.
Great service and experience. The guys helped me right away and fixed our tire on one bike while giving the other bike a tune up at the same time. You guys rock!
They had friendly knowledgeable staff to help. I had a TT bike that needed repairs, and they were helpful and got the repair turned around in short order.
Always love Trek Omaha West. Great associates. Great techs. Honest feedback. Always appreciate George, Will (and some other gentleman who is hopefully going to be working on my son's ElliptiGo! (husband failed to get his name).