Not only did they send me a reminder about my free first tune-up, but they did a great job very quickly. They also answered all of my questions and gave me some great tips on bike maintenance.
After renting Trek bikes and finding them a comfortable fit, I finally bought a Checkpoint+, and then after testing against other similar e-bikes. I am very pleased with this model as it feels and rides like a very normal road/gravel all purpose bike with just enough power assist to melt the hill climbs back to enjoyment. The sales and service staff at Colorado Highlands Ranch Trek are know their product well, are friendly and dedicated to customer satisfaction. My particular purchase did have some problems with tubeless tire and rim fit and I had to service this problem twice. In the second occurrence, they simply replaced both rims and tires with a step-up quality, and those are working perfectly. There may have been a unique manufacturing problem with my original set, but the service staff were quick to address the problem to get me back to riding and to being a very satisfied customer. I wouldn't hesitate to go Trek and Trek store again.
We had an outstanding experience at Trek Highland, thanks especially to store manager FA Curtin. She was exceptionally kind, attentive, and professional, taking the time to understand our needs and explain the technical details clearly and thoroughly.
Her extensive cycling knowledge, combined with her firsthand experience as an Ironman athlete and frequent race participant, brought valuable practical insight to our conversations. She connected the bikes’ technical features to real riding conditions, helping us understand our options and make confident, informed decisions.
What stood out most was her combination of technical expertise, athletic experience, and genuine care. We felt that her priority was to help us choose the right bikes for our needs.
Her guidance played a decisive role in our purchase and strengthened our confidence in Trek. Kirten Allison represents the expertise, passion for cycling, and commitment to customers that we expect from a world-class brand. We truly appreciated her service and believe she deserves recognition for making our experience so positive.
The Highlands Ranch Trek store offers personalized and knowledgeable service. The bike I wanted was not in stock, so Kirsten found one at another Trek store and it arrived within days. I have been a Trek bike advocate for years. And they are now my choice for an e-bike.
The team is very helpful and happy to assist with all the aspects of cycling. I will absolutely make this my first stop for any bicycle services and cycling advice.
We have a personal treat by K.
She gets very fast at what we need and attends to our demands. And she explains to us what it matters for our purchase. She is amazing!