They had what we wanted in stock! So we drove an hour to go snag it! Crew was helpful on making sure the bike was setup and ready to ride. Also, got a kickstand discounted with the purchase of the bike.
The young lady at the counter was helpful, knowledgeable, and polite. I described what I needed in pedals, and she selected one that would fit me in my age (84). I’m considering buying a full size bike from Phat TiRe.
Friendly staff who were willing to quickly fix my son’s bike so he could attend Bike School the next day. Got it turned around and back to us first thing the next morning.
My wife and I have not only used their service, due to the first bikes we had, other bike shops said they were junk and not expensive enough for them to work on. So I saw Phat Tire next to Casey’s and said to my wife I give them a try. Very courteous and helpful. Roth,Adam,Josh, Thomas, Riker, and I’m so sorry I can not remember the young lady that actually took time to set my bike up to fit. The customer service is the best. That we bought two new bikes ( Trek Roscos ) and have two new Trek Rail5+5’a on the way. So yes we support them. Thanks from Kelli and ( 24 HR Todd ). Lol
The team there is fantastic and love getting nerdy about dialing in my bike. They continue to work with me on service turn around and deliver ahead or on time from what was scheduled. I've lived 3/5 years in BV and have recently moved to Springdale, but continue to make the trip to Phat Tire BV for service needs. You guys rock! thank you Seth
Absolutely positively the best team in the business. Thomas is an excellent mechanic and Adam is an excellent manager. The rest of the team are just as great
Solid product options. Very nice and helpful staff members. Answered all my questions and was able to provide solid feedback and recommendations for me
Recently bought a used Trek Rail and love the bike. Just as importantly, or sometimes even more importantly, the service provided by Alex and his crew was exceptional! Also, Corey and Chris: excellent.