Fantastic staff and I've been in before but, knowing you're moving is sad. I wish there were a slightly larger inventory but I get the location isn't suited for much more.
I like the exceptional customer service and product knowledge from the staff. They greet us every time we enter the store and are attentive and patient. We recently bought a new Checkpoint that we had mentioned before. When Josh saw us pull in the parking lot he put the bike on the stand and started checking the tire pressures before we even entered the store. My wife was test riding the bike a few minutes later and we ended up buying it. It was a great experience as usual.
Trek on Brambleton, Roanoke, Va was my go to service provider for mechanical and merchindise. Now that TREK has decided to close the store and relocate to "Cardinal" I am at a loss. Time and again I have rescued friends with extended waits for mechanical problems and taken them to trek, Brambleton. The community would have been better served by moving the Brambleton Guys to a better location. True Cardinal has a better location but their service has always been wooo-fully sub par. Wait times are in the range of weeks, with no apologies from staff. You get what you get at Cardinal, wait times and "Attitude".
I was taking a last minute trip and they got me ready on the fly. The bike trip would have been a disaster without their help. Replaced my tubes, adjusted brakes, seat, and shock, and I just walked in. Great shop I will definitely be back