I have used the service department at this shop under the current management and under the two previous owners. I have purchased parts and supplies at Trek Beverly Hills but have never shopped for a bike there. Based on my experience, this is the best service team I've seen at the shop, and I didn't have serious complaints about the previous teams, although I didn't feel they cared as much about what's important to me. For example, the current team are clear on repair costs before I hand over my bike. They have a quick turnaround and are able to give me feedback about the repair after it is complete. Also, they're very friendly, and they seem genuinely interested in making me confident and secure on the road.
Either the maintenance for your current bike or just guidance through buying a new bike is great! Specifically Josh was super knowledgeable and helpful on going though possible needs I could have from my new bike and Camden was really helpful as well to adding to my understanding what is the next bike for me.
I had a great experience at this bike shop. Cameron was extremely helpful, knowledgeable, and took the time to answer all my questions. He made the whole experience easy and enjoyable, and I really appreciated his expertise and great customer service. I’ll definitely be coming back and would highly recommend this shop to anyone looking for great service