Promt, professional warranty service on my Gen 8 Project One Madone. Garret and Sam are always client focused, attentive, friendly, and patient. This is my go-to bike shop to for service and maintenance. Thank you!!
The Trek Bicycle shop in Folsom has serviced both of my bikes for 20 years plus. The staff is very helpful and honest about all of the work completed on my bike with a through detailed explanation of the service and parts used. When purchasing necessary items for cycling, the staff has educated me on the best products for my needs and equipment. Josh, the manager of the shop, went above and beyond to make sure my recently purchased helmet was exchanged at no additional cost even though it was beyond the 30 day policy to provide a proper fit for safety. I am a customer for life and appreciate the integrity of this shop. Sheryl Kingsley
As always we were greeted by a friendly “hello” and a smile. The tire was fixed in record time and the technician was very helpful and efficient.
Kathy [LAST NAME REMOVED]
I’m looking to upgrade my Trek SL5 gravel bike to an SL7. I was advised of gearing ratio differences and their application while riding. I have been purchasing bikes and frequenting Trek Folsom for several years now; they always provide me w/prompt service and assistance with new bike model options.
The Trek Airloam 3D saddle is sadly lacking in longevity and usage. I am afraid the material used for the 3d saddle is not up to par to other brand’s 3d printed saddle.
I am asking for the shop for reimbursement instead of a replacements. Other that the Folsom TREK shop employees are super friendly and professional.