The sales people and mechanics pretty knowledgeable of how my bike works they explain everything by the book and make it so easy to understand.
Riding a bike has a little technical instrumentation.
Aaron was incredibly helpful, kind, found solutions to any issues/questions I had, and was never pushy. His knowledge and excitement about bikes helped me to decide what was the best purchase for me. I really appreciated that I never felt like he was trying to sell me on something. While I know the woman employee in the store meant well, her salesy push to keep buying products was very off-putting and would not make me want to return. Aaron never made me feel this way, and I would always recommend the store for his kind of customer service/demeanor.
Trek brand is the best in cycling. The store’s staff is very qualified and the technicians are excellent. The store is small making service more personal.
To start, I am overweight and am working to lose weight. I spoke with your reps about the bike that I bought and that the seat was not that comfortable (would be for the less fluffy) They took their time to make sure that i got a seat that was more comfortable, fitted decently and were very respectful/ understanding of what I wanted to do. Great crew!
Great crew in the shop. Bike looks fantastic and the price for the service is spot on. Great to get a quote and have it be accurate so no surprises. Thanks!