Great customer service. Willingness to assess complex repairs and build a quote to get aligned before the work. Don’t forget the NICA discount as well. Good group of people.
I am consistently delighted with service at Trek Bicycle Oakland. The staff is friendly knowledge, and patient. In particular they take time and care to explain both their diagnosis and their treatment plan. Top notch!
I have been coming to this shop for decades. The crew is friendly and helpful. The work is good. It's convenient to where I live. I am seen. I am known. I can't imagine going anywhere else.
The staff at Trek are always professional, i.e., friendly, thorough, efficient. Whenever I've had my bicycle repaired at Trek, the staff have fully explained my options. Regarding my recent bicycle purchase, the staff showed me my options, including make sure my new e-bicycle was the appropriate size, explaining various aspects of it (lights, etc.). And once it arrived at the store, the other staff person made sure I knew how to work the various bike functions. Thanks!
I had a couple parts ordered and installed on my bike. Corey did a great job of keeping me updated throughout the process and getting the parts installed quickly and efficiently.
Ryan was great. Worked the boxing of my bike into the week. He was friendly, knowledgeable, and very helpful. So, when I picked up the boxed bike, I dropped off my other bike for a tune-up. Excellent people, excellent service.