My serviceman. He was assigned to us for ten years and he was the best, if I saw any pests I would text him pics and he would advise or come over and check things out. His name was Josh and unfortunately he is no longer with the company,
I like the personal contact with our service representative and the fact that he calls personally before each service to see if we have any problems. And we can also call him directly to come back to service anything that might have occurred in between.