Trek Bicycle Castro Valley Googlemaps

   816 Reviews
3318 Village Dr
Castro Valley, CA 94546
510-881-5000
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Recent Reviews:


Friendly and thorough
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Quality excellence!
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Always accessible and willing to address issue/concern.
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Bogdan reserved a product I called over the phone for. It was ready when I went to purchase.
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People there remember me, they are knowledgeable about my e-bike, service folks assess the bicycle as a whole when I come in for a specific issue, which can prevent problems down the road. They're up front about costs so I don't get big surprises when I get the bill.
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Great Success
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Friendly service, good communication
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Bogdan and Jake were super helpful and knowledgeable. I didn't just get great service, but I was also properly educated. Even though I have a Canyon, they still treated me as a valued customer.
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One of the salesman took my name and held a bike for me till I could come in a couple hours later. He quickly told me one bike I was looking at was too big for me and suggested an intro bike that was perfect for me. After wiping the bike down, and installing a kick stand then helping me place the bike on the bike rack. Making a quick stop before at a shopping mall before getting home ... So many compliments about a good looking bike. It wasn't the color I might have taken if other choices were available at the time of purchase... But it has grown on me in this short time.
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Pick up was ready when I stopped by on my way home, even though I didn't get a notification that it's ready. It was busy on labor day, so not too upset that I didn't get a notification; it was ready so all good.
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Excellent service appreciate returning of my bike to keep me rolling.
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Tyler was awesome! Super knowledgeable and answered all my questions during my service and informed me before any action was taken. The mechanic Jake who fulfilled my service order also did a great job in getting my bike ready. Will be back for sure!
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The staff was very knowledgeable and helpful. Had a good personality as well.
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Customer service was wonderful, made my little girl very happy.
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Great customer service from Tyler and Jake. I appreciated that they followed up with me if something was unclear and took care of me and my bike. Service turnaround was prompt and efficient!
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Awesome Service they provide for bike.
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Tyler and service team always helpful
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Service is phenomenal with the mechanics, Tyler in particular takes the time to listen, answers any questions you have and explains things thoroughly. He goes the extra mile to review every component of your bike and gives good recommendations, no pressure.
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Friendly and knowledgeable!
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They are both good
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