It is always easy to reach someone by phone for any needs that arise. Any concerns that I have had our addressed immediately. The Management seems outstanding. We have also had some wonderful aids that have helps my brother [FIRST NAME REMOVED].[LAST NAME REMOVED].
Elizabeth was very smart with her questions with the staff at my Mom's ALF and I trust her with my Mom. What I don't like is getting an AI person on the phone giving me runaround. I had to hang up and redial before I could speak with a human. That AI answering the phone is not a good service, would rather be sent to voicemail.
Providing most essential needs.
Laundry and bed linings .
Floors cleaned . Vacuuming.
Polite on time .All good services.
I would like to continue and in contact with the Insurance. I need it .
Your staff works as hard as possible to satisfy and fill the requirements, despite uncertainty of the actual providers, being as dependable as necessary. Situations noise occur that weren’t planned, but the staff does the best I can to overcome those events and uncertain.
It’s not a perfect world, but you do a good job at it
It really helps out the caregiver! To have someone come in and help with sail chores like bathing and shaving etc..it helps tremendously…. That way I can get a shower and take care of myself.. which bus hard in the days that they don’t come!
This comment is specifically to give a shout out to Alecia Briscoe. She has been a blessing to our family in caring and assisting our daddy. She is very diligent in all that she does!
I feel personal involved with my Nurse and the helpers that I have had. They are so nice and stress helping me do things I had stopped doing. Even the people I talk to on the phone are really nice. Thank you!